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Return Policy - Designer Perfume | Branded Perfumes | Gift Sets-Perfume Vogue

Returns Policy

We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or refund you.

Terms and Conditions:

Customers have the right to return their order within 7 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as long as the products are returned in original packaging. Perfume Vogue does not refund postal charges.
All returned products will be refunded or exchanged provided they are in the original packaging. The product should not have been used or damaged.
Postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt. Photographic evidence may be required to support a claim.
Returned items should be sent by 1st Class Recorded delivery. Perfume Vogue does not cover return postage costs for Special Delivery or any courier service.
Any returned items must be received within 7 days of purchase to qualify for a refund or replacement subject to being in original packaging.
Any goods returned more than 30 days after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
Any items damaged during return due to insufficient packaging may only receive a part refund at Perfume Vogue's discretion.
In the rare event of a customer receiving an incorrect item, Perfume Vogue will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Perfume Vogue will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
Orders returned 'Not Called For' by Royal Mail or our courier will be refunded the cost of products only. Customers will be notified and the order will be cancelled. If they still require the item the customer will need to reorder.